Terms & Conditions
PRICES: All prices mentioned are expressed in Euros, are mentioned per unit (room or studio etc), per day, and include all relevant taxes.
PERSONAL DETAILS: All personal details you give us will be registered in our client list and will be strictly used for your personal reasons. These details can be used exclusively by us in order to inform you about programs and offers that may be launched from time to time or other news that may be of interest to you. If you do not want to receive such information and offers, please send us an e-mail at management@visit-cyclades.com
TRAVEL DOCUMENTS: Our office does not assume any liability if you proceed to booking without having arranged all the travel documents required for your destination. You are personally responsible for any problem that may arise due to lack of visa or an expired passport that could result in your not being allowed to travel, or in your being charged for cancellation.
BUDGET ACCOMMODATION: For reservations regarding small, budget hotels, rooms to let, & studios, we strongly recommend that we arrange your transfer from the port/airport of your arrival, for your own convenience. Otherwise, our company does not assume any responsibility for any discomfort that you may experience until you reach the specific accommodation.
RELIABILITY: People experienced in the field of tourism have worked to create this website, with great diligence and professionalism, aiming to offer an integrated information service for users/visitors. Visit-Cyclades.com in no case can be held liable or responsible for changes or omissions occurring at any time. Moreover, any errors that may occur are in no case binding on us and they can be corrected at any time. In cases of human or computer errors with regard to the price of a specific service or the rate for a room, our company reserves the right to notify the customer and charge him/her with the correct price of the service. In case the customer does not accept to pay the balance for the service, he/she shall send us an e-mail at management@visit-cyclades.com within two days of the notification of such correction, so that we can cancel the services and reimburse the advance payment.
LIABILITY: Visit-Cyclades.com, as a tourist agency together with its collaborators who operate as our representatives at the different destinations included in our services, have limited liabilities.
Neither our agency nor our collaborators bear any liability for any accident, illness, delay or other impact due to damage or any other reason whatsoever caused in any transportation means or due to any mistake or negligence of the transportation company or an employee thereof. Our company and representatives will in no case assume the responsibility for any additional cost that may arise due to delay or sudden change. It shall also be clear and straightforward that our company operates simply as an intermediary between several tourist units or other services and the customers of our website. So, we demarcate our position from the responsibilities and obligations of our suppliers.
As mentioned above, any agreement/collaboration between you and our company is exclusively subject to Greek law, and the Courts of Syros have exclusive jurisdiction.
INTELLECTUAL PROPERTY: The reproduction of part or of this entire website is not permitted without the prior consent in writing of Visit-Cyclades.com, while we also reserve all intellectual property rights.
CRUISES: It is important that you know that all shipping companies as well as the companies that organize cruises reserve the right to change the prices or the itinerary or even the ship without any prior notice. Moreover, the sequence of the events or the ports included in the schedule could also change at any time and we assume no responsibility in this case.
BOOKING POLICY
To reach a confirmed reservation, the following shall be taken into account:
You send us a reservation or availability form and within 24-48 hours you receive our reply. You have a small deadline either to definitively confirm the reservation you requested or think about the alternatives that we may suggest, depending on the availability of the accommodation.
To make a confirmed reservation, you shall receive a written confirmation, with the corresponding code for your booking within 48 hours after your final request. If you don’t receive this code, please contact us at reservation@visit-cyclades.com
The voucher corresponding to the tour reservation, as well as all relevant documents, will be e-mailed to you once payment has cleared. You can find out more details about the payment in the section TERMS OF PAYMENT.
If your reservation concerns a specific confirmed package, you shall know that if you want to change a hotel or the schedule of the package, thus making changes in all the reservations in the corresponding islands, our company reserves the right to charge some procedural expenses. If your package is charged with a price increase due to a different period that may occur because of the change in dates for a hotel that you have already booked, then you will be charged the whole amount of the increase.
Our company accepts reservations by people over 18 years old. In a contrary case, we reserve the right to refuse handling the request.
Moreover, if you change your reservation during your stay at the hotel or other accommodation that you have selected, please inform us. If you fail to inform us, our company bears no responsibility if you are asked to pay an additional amount for the extension of your stay, or in case you leave earlier and cancellations occur, you will not be entitled to reimbursement.
CANCELLATION POLICY
In the event that an already confirmed reservation is cancelled, you should have in mind the following:
When a reservation that has been partially or entirely paid off, you shall e-mail us the cancellation at management@visit-cyclades.com or reservation@visit-cyclades.com. Please note that your cancellation will be valid only if you receive our confirmation within the next 24 hours.
For cancellations made at least one month prior to the onset of your trip or your arrival, no cancellation fees apply, save for a 25.00 Euros fee for file expenses and administrative costs., you will be reimbursed depending on the way you made your payment.
For cancellations done less than a month prior to your arrival, the decision of whether there will be cancellation charges lies on the policy that the hotel or other accommodation that you have chosen follows. In some cases, where the accommodation follows a special cancellation policy, this will be mentioned in the general information related to the accommodation you have selected, otherwise it is up to the hotel to define whether it will charge a cancellation fee or not. It is important to know that our primary concern is our customers’ interest and we always do our best to minimize cancellation fees, if this is possible, upon contact with the accommodation.
Moreover, it’s must be stressed that no reimbursement applies in cases where you do not make use of the pre-selected services due to your own choice or mistake (e.g. you miss the ship, or you are late in waking up or you are not ready at the time set for your transportation appointment, or you give wrong details about your arrival, etc…). In case a service is not provided due to our or our collaborator’s fault, either the corresponding amount will be reimbursed or there will be some sort of other compensation.
In case there are changes or cancellation due to weather condition or other reasons of force majeure, then again upon communication with our company, there will be a readjustment of your schedule, based on the new prevailing conditions and given that this is feasible, otherwise no reimbursement will be made for services not provided due to the foregoing conditions.
